Coventry Cycle Centre Terms and Conditions

Making your Payment

We only accept online payments via credit/debit cards. This allows us to process your payment and dispatch your items. You must provide us with the card billing address when making an order, if this is not done then your order will not be processed. Please note we do not accept American Express.

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Shipping and Handling

Shipping may be charged depending upon the item purchased, please view the shopping basket once your item has been added to view postage.

Your Security and Credit Card Security

We value your security and as such we have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Paying by the Secure Server is just that - Secure. If for any reason, you do not wish to pay by the secure server, please call us on 02476 222997 and we will be happy to take your order over the phone.

VAT

All prices quoted on this website include VAT at the UK rate of 20%.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If for any reason we do not have an item that is shown in stock, we will contact you immediately to notify you of this. You will be given the option to either cancel your order, or leave the item on back order until we get stock. If we do not have an item, in most cases we can have it in stock within a few days. If a deposit has been left upon a backordered item that you wish to cancel, we reserve the right to retain some, or all of the deposit.

If you wish to complain.

If you wish to make a complain about our store, or the services we offer, please contact us directly though any of the following methods: Phone: 02476 222997 Fax: 02476 225158 e-mail: service@coventrycyclecentre.co.uk Post: Coventry Cycle Centre, 140 Far Gosford Street, Coventry. CV1 5DY

Returns

At Coventry Cycle Centre we want you to be 100% satisfied with any product that you have purchased. If, in the unlikely event, you are not completely happy with your purchase, we will refund the cost of the product, provided that it is returned in a perfect saleable condition within 7 days. Any item bought in error (e.g. where you buy the wrong size), will be exchanged, this however will incur an additional carriage cost for the replacement item. Alternatively we will issue a credit note. If we send an item in error, please inform us of this and we will cover postage costs for the replacement. All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer but this warranty must be carried out through us. If you feel that you have an item that is faulty, please return it to us with a copy of your original proof of purchase. If the item is deemed by us to be a genuine warranty, we will repair or replace the item at our discretion and return the item to you carriage free. If the item is deemed not to be warranty and you wish the item to be returned back to you, this will incur a postage charge. When returning an item to us, we are not responsible for postage costs. In many cases postage is free when sent to you and we will endeavour to keep this so; however we cannot cover the postage/carriage of an item returned us to be refunded, exchanged or warranted. If you wish to return an item, please contact us via phone or email to arrange a returns number. Please remember to include your original receipt and contact details when returning any item to us, along with a description of the problem. As always, your statutory rights are not affected.

Sizing

At Coventry Cycle Centre we can offer general advice about sizing of bikes, clothing and accessories. It is however the customer's responsibility to ensure that this is the correct size required. We advise that wherever possible that you try out the sizing of an item, whether it is a bike or clothing, before purchase.

Sale Items

If you are looking to purchase any SALE OR SPECIAL OFFER ITEMS using Cyclescheme or similar salary sacrifice schemes, please call us to discuss as there will be a small additional admin fee.